FREQUENTLY ASKED QUESTIONS
Who is Eastern Carolina Broadband?
When was ECB founded?
Why was ECB formed?
How do I sign up for service?
How do I get in touch with ECB?
My current Internet Service Provider charges me sales tax and user fees. Why does ECB say that you will not charge tax or fees?
Will I have to have a clunky satellite dish attached to my house or in my yard to receive high-speed broadband from ECB?
How does wireless broadband work?
What will it cost?
ECB initially plans to offer residential Wireless Broadband Internet, starting at $59.00 per month for 25 Mbps service. There will be no taxes or fees added to this price. For a price comparison:
The U.S. residential median broadband price was $80 per month during the second quarter of 2017, according to research from Point Topic. The best value was provided by fiber (208 Mbps for $94) and the worst by copper (14 Mbps for $68). Neither of these two options is available in the rural areas we plan to serve.
My current DSL Internet Service charges me sales tax and user fees. Why does ECB say that you will not charge tax or fees?
Will I have to have a clunky satellite attached to my house or in my yard to receive high-speed broadband from ECB?
Can I get phone service using wireless internet?
Can I stream Netflix, Hulu, YouTube and other video services?
When Eastern Carolina Broadband is fully operational, what packages will be available and at what price?
How can I find out my current internet speed?
Visit www.speedtest.net Be aware that this tests not only your “Internet Connection” speed but also the speed of the “Backbone”, or main trunk line that connects your local service provider to the rest of the internet. Speed tests can often be unreliable, implying speeds well below what your local service provider is actually delivering to you. We are currently developing a “speed test” program that can reliably show your true connection speed from your device to our gateway onto world wide web, also referred to as “the Information Superhighway”. Once the connection leaves our system, we have no control over the speeds available out there. Neither do the big companies like CenturyLink, Spectrum or SuddenLink.
How does fixed wireless differ from satellite internet service?
Satellite internet requires a signal to travel from an orbiting satellite across the atmosphere before arriving at the equipment mounted at your home or business. This delivery system is frequently interrupted by weather problems either locally or miles above the earth and slow signal delivery known as latency. Most satellite companies also have a “data cap” on usage which restricts how much bandwidth you are allowed to use each month. ECB fixed wireless uses clear line-of-sight or point-to-point to deliver our signal from towers located on the ground to equipment located at your location. Our signal does not suffer from weather-related interruptions so we can provide a more reliable, consistent signal with very low latency times. ECB Internet also does not have a data cap so you can enjoy all the internet has to offer without monitoring your usage.
Does ECB offer services for residential and business customers?
Yes. ECB has a variety of speed options tailored to fit the needs of our customers whether they live in town, outside of town or operate a business in the community. ECB’s primary mission is to provide affordable, reliable Internet service to families and businesses who currently have limited choices. In many cases, we will provide service to areas of eastern North Carolina that cannot be served by any other provider.
Why do I have to call ECB to find out if service is available for my home or business?
ECB is committed to providing the best possible online experience for our customers. We recognize that each customer may have unique installation or speed requirements so a short call to our Service Team at ECB will help us start the process to understand how we can meet your needs. To find out more, call our office, 252-516-0025.
Does ECB offer faster internet service for businesses?
In many cases, ECB can create a customized installation to suit the needs of your business. Give us a call at 252-516-0025 so we can discuss what options may be available.
What is the difference between business service and residential service?
Businesses of all sizes have different internet needs depending on a number of factors including how they use the internet for their business and how many employees they have. In most cases, a business requires more upload and download speed than a residential customer. ECB will work with businesses of all a sizes to determine what solution is best suited to meet the needs of the business.